Categories help you organise and limit access to your content in your Knowledge Base. From locking content to certain roles, you can use it for confidential documents you don’t want others to have access to and general information to share with others.
Creating Categories
In order to do this, you must have the following permissions: View Knowledge and Update Knowledge
Go to the Categories Page
Firstly, navigate to the Categories page by clicking Knowledge Base in the sidebar and then click Categories in the sub-sidebar.
Create a Category
To create a Category, hit Create Category and a popout should appear asking you to enter some information
Configure the Category
Categories have lots of customisation options, from giving it an icon, name and choosing access.If you’ve set up the access as Restricted, you’ll need to select which roles will have access to the category on the next popout.
Featuring Categories
You can feature categories that you want everyone to read and show them in the front page!
To do this, simply click the three dots and select Feature Category. 
